Martin & Co Weymouth's Maintenance manager is Kelly Beames. She is very capable on all these fronts, as those who have had dealings with her will know, but we are always looking for innovative new ideas to save us time in the office and make our service more reliable.
We are currently trialling a new web based maintenance system that should do all of the above and more. When a tenant has a maintenance issue to report, instead of getting on the phone to us they can access a web page and report the issue online. Kelly will receive an email with all the details and be able to discuss the issue with the landlord and get a contractor to visit. The system has a series of question and answer routines which try to get the tenant to solve their own problem, saving them time and the landlord money on an abortive call-out charge.
Minor issues such as low boiler pressure and trip switches going off will no longer need contractor's visits, and the website system has been proved to reduce call-outs by 18% since launch.
This is just one of many ways that Martin & Co go the extra mile to maximise the return a landlord can make on her property. Please call us if you have a property to manage. Cashback available.
Please note that Martin & Co DO NOT mark up contractor invoices on any job.
Call us on 01305 775504