LETTING & ESTATE AGENT

What is SAFE?

What is SAFE?

SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through client money protection schemes.

There are several schemes in the sector operated by ARLA/NAEA, the Law Society, NALS and RICS to which agents voluntarily belong. These schemes are run by recognised industry bodies or organisations operating in the private rented sector to provide accreditation and/or regulation. They are completely independent from the letting agent and they do not act on behalf of, or have a duty of care to the participating firm. The scope of their CMP schemes varies and you should contact your agent to find out which scheme they are part of.

There are several schemes* in the sector operated by ARLA/NAEA, the Law Society, NALS and RICS to which agents voluntarily belong. The scope of these schemes varies and you should contact your agent for full details of the scheme of which they are a part.

Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme. All agents who are part of ARLA/NAEA, the Law Society, NALS and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm. If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?

*The firms/members of CMP Schemes recognised by SAFEagent have common minimum standards. The schemes are provided by recognised industry bodies or organisations operating in the private rented sector to provide accreditation and/ or regulation. They are completely independent from the letting agent and they do not act on behalf of, or owe a duty of care to the participating firm.

For the benefit of consumers these organisations require
their firms/members to have:


– professional indemnity insurance
– defined accounting standards relating to clients money
– a customer complaints procedure
– membership of an ombudsman scheme

For the benefit of consumers the SAFEagent campaign restricts registration to agents who are part of such organisations as these agents meet the stringent standards expected.