Big corporate buys rival agent in Truro!
Cornwall has been a home for me for many years and I love the fact that so much of my business is through 'word of mouth', personal recommendation or from local people walking though my door just asking for help and advice.
I truly believe that we provide a great service and do so for a fair price. The personal service my landlords receive is worth a lot and I think it sets us apart from the big corporate agents of the world.
I was dismayed to hear that a big corporate agent has just bought out a small letting agent here in Truro and found myself wondering what the consequences were for that agency's landlord and tenants. Will they get the same service they have had from the small agent? Will this mean changes to the fees they pay? Does a big corporate agency offer the same personal contact?
Customer service is key to the success of our business and landlords and tenants reply on the service of their agent to ensure that the tenancy runs smoothly and if problems do occur, that they are dealt with, quickly and efficiently.
If you are worried about potential changes or just want some free advice call me at the office on 01872 225354