Martin & Co Staines shortlisted for customer service awards

Martin & Co Staines shortlisted for customer service awards

Martin & Co. Staines are delighted to be among the twenty-seven Martin & Co offices included in the short list for the best letting agents in the South East as part of the Estate & Letting Agent Awards 2011. Across the country, 10 regions out of 17 include a Martin & Co agent in their regional shortlist with many Martin & Co offices competing between each other for the gold award at a local level.


The ESTAS determines the best letting agents

in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent.  A record 33,000 questionnaires were completed by customers during the competition. 


The Martin & Co network are also defending their title of Best Large Letting Chain  - Gold award 2009, Silver in 2010 and Silver in 2011 and are hopeful of success at this year’s awards. “This award means a lot to Martin & Co and our offices as it is voted for by landlords. This is the fourth time we have entered these awards and each year we do better than the last. The amount of effort in obtaining this feedback from our landlords is not to be underestimated and to have this number of offices shortlisted is just fantastic news,” commented Jayne Codling: Marketing Director.


“Throughout the letting industry there is a constant need to improve customer service and these are the only awards that recognise just that. Word of mouth and customer satisfaction are powerful marketing tools. A big thank you to all our landlords who completed a questionnaire as without their feedback we would not have been included in the shortlist,” added Jayne.


The regional and national winners will be announced by Phil Spencer, the TV Property expert at the 9th annual ESTAS ceremony at the Hilton Park Lane on 20th April.