Before instructing a letting agent to rent out your property, there are many important things to consider. There are many agents out there and it is not always easy to choose who to instruct. Not all agents are the same and each agent will be different in their own way.
Here are 5 points to consider:
1. How do they advertise your property?
The majority of people out there looking for properties to rent use the internet, searching on the three biggest property portals – Rightmove, Zoopla Property Group – as well as the letting agents’ own websites. If the agent isn’t advertising online then you are severely cutting down the number of people who look at your property. A lot can be said about an agent’s own website. If the website is poor and not regularly updated, then how can you be confident they will do a good job in letting your property?
2. How credible is the agent?
There are many agents out there and it can be hard to distinguish between the good ones and the bad ones. It may be worth doing a bit of research on the agent e.g. Are they successful? Do they have a good reputation locally or nationally? Do they belong to an accredited national body e.g ARLA, SafeAgent, NALS, RICS etc.
3. Do they have a strong brand presence?
Although many tenants start their property search using the internet, many still use the traditional way of walking up and down the high street to have face-to-face help in finding a property. If the agent hasn’t got a good local presence then there are a large number of tenants that they won’t have contact with.
4. Can you work with the agent?
A lot of agents forget that people still buy from people and first impressions count for a lot. You need to choose an agent that you think you will be able to work well with over the long term. The chances are you will have regular contact with them and there is nothing worse than having to deal with someone that you can’t speak openly with and don’t trust to do the right things.
5. How much do they charge?
Many people assume that this is the most important thing to consider when choosing an agent when in fact the reality is most landlords would prefer to pay that bit extra for a better customer service. However you still want to make sure that you’re paying a fair and competitive price.
At Martin & Co, we pride ourselves on our customer service and our communication with landlords and tenants. We have worked hard to establish ourselves and build a great reputation. Martin & Co has been recognised as the Best Large Letting Chain for 4 years in a row, scooping Gold at the ESTAS (Estate Agent & Letting Agent Awards) in 2009 and 2012 and Silver in 2010 and 2011 and 2013. The brand has grown to just under 200 offices throughout the UK. What’s more, with Martin & Co you get the best of both worlds: the brand exposure of a national network, with the benefit of having local business owners. This means decisions are made quickly and there is local knowledge and continuity of staff.