LETTING & ESTATE AGENT

UKALA joins Ombudsman Services

UKALA joins Ombudsman Services

The UK Association of Letting Agents (UKALA), which represents around 500 letting and management agents across the UK, has become the latest lettings and property management association to join the Ombudsman Services to provide members with access to their independent redress scheme.

The announcement came shortly after some important legislative changes came into effect that will give both tenants and landlords the right to independent redress if their letting agent fails to resolve a complaint to their satisfaction.

As part of the Enterprise and Regulatory Reform Act, the requirement will mean that all letting agents must belong to a Government approved property redress scheme once the change is enacted later this year.

Ombudsman Services is an alternative dispute resolution service set up for consumers to turn up when a complaint they have made directly with a member company has reached a deadlock stage, or has been ongoing for at least eight weeks.

Companies must belong to the Ombudsman Services dispute resolution scheme in order for them to investigate complaints.

The role of Ombudsman Services is to investigate complaints fairly by taking into account both sides of the story and making a recommendation on what if any action should be taken to resolve the complaint.