We are pleased to announce that following the government’s guidance on moving home during the coronavirus pandemic, our branches in England have now re-opened for pre-booked appointments, and our branches in Scotland in Wales will start re-opening their doors over the coming days. Health and safety remains our main priority, and in line with government’s advice, a number of strict measures have been put in place to protect our staff and customers. Visit our branch page to find contact details for your local office.

Half of tenants don’t check if deposits are protected

Half of tenants don’t check if deposits are protected

More than half of tenants (53%) admit they never check to see if their deposits have been put in a protection scheme, with 47% believing that they have not been protected.

Just over a quarter (26%) say they do not know.

In a survey by the flatshare website Spareroom, which drew 1,649 responses online, 16% of sharers and prospective sharers said they had never even heard of deposit protection schemes.

Some 13% of tenants said they had have submitted dispute claims through a tenancy deposit scheme.

According to the survey, the outcome was almost evenly split: 48% of tenants won their claim while 52% said their landlord won the dispute.

Martin & Co St Albans are members of the DPS Custodial Scheme and deposits are lodged with that scheme.  This ensures that deposits are protected for the duration of the tenancy. 

Tenants always receive an email notification of this deposit from the DPS so there are no grey areas!