General feedback is a vital component to any business, for us the annual ESTA awards provided a brilliant opportunity to receive specific feedback from our landlords generated by a pre populated questionnaire. This allowed us to not only see our strengths but also areas which might require slightly more development. This honest information can prove to be essential especially when looking to develop the whole business as certain areas needing further development may have otherwise gone unnoticed.
A big thank you to any landlord who took the time to complete their ESTA’s questionnaire providing us with vital feedback on the service you receive from us. Based on your feedback we managed to be shortlisted for the top 10 Letting Agents across Yorkshire & Humber and came out as winners of the UK’s Best Letting Chain. It is winning awards like this which are based upon our own landlords honest feedback that makes the work we put in worthwhile and drives us to better ourselves year upon year.