Martin & Co Lancaster the locally based agent has entered the Estate & Letting Agent Awards. The scheme recognises the best agents based on research conducted through homebuyers, sellers and landlords around the UK.
The awards, known as the ESTAS measures the quality of customer service provided by agents through the home buying, selling and rental process.
Phil Spencer, TV Property Expert says “I think it says a great deal about company who’s prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many sign up each year”
“Taking part in the ESTAS sets agents apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback”.
Simon & Sally Davies directors of Martin & Co Lancaster said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”