Martin & Co (Ipswich) have been honoured at the prestigiousESTAS –
The Estate & Letting Agent Awards 2011
The Ipswich based Letting agency who received the Silver award in the East Of England Region was recognised for its excellent customer service as voted for by their clients during the course of 2010.
The award was announced by Phil Spencer, presenter of Channel 4’s Location, Location. Location property programme at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 500 of theUK’s top estate and letting agents.
Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time.”
Simon Brown, owner of the awards added “ESTA agents believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly”.
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 26,000 votes were received making it the biggest consumer survey of its kind in the property industry.