The Property Ombudsman Scheme was recently caught out by the sudden decision of the Office of Fair Trading to withdraw its logo from the TPO.
Christopher Hamer, of the ombudsman, had only just ordered 12 months worth of literature featuring the logo of the OFT when the two month notice was auctioned. Hamer had recently claimed that nearly two thirds of his work stemmed from complaints against letting agents, with the vast majority coming from landlords and not tenants as expected.
Prior to the ASA ruling on letting agent fee’s, roughly one in five complaints was in regards to fee’s charged to tenants.
William Taylor, Martin & Co Huddersfield Director (Property management Huddersfield, Letting Agent Huddersfield and Estate Agent Huddersfield) said “I am not surprised with the stats provided by the TPO. Nearly every new landlord I meet has had a bad experience with a rogue agent. I can’t help but think that full regulation of the industry is brought in. This will surely lead to an improved image of the industry and probably would reduce the workload of the TPO.”