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Martin & Co scoop customer service awards for the third year in a row

Martin & Co scoop customer service awards for the third year in a row

The Martin & Co network fought off stiff competition from both large and independent letting agents to scoop 7 regional (more regional gold and silver awards than any other lettings chain at the 2011 ESTAS) and 1 national award at the ESTAS.

 

Both well established Martin & Co offices and newcomers to the UK-wide lettings network were recognised, which is great news for the Martin & Co brand!

 

The results of the competition are determined by research carried out amongst landlords who are asked a series of questions about the service they have received from their agent. 

 

Over 26,000 votes were cast by members of the public (landlords and vendors), of which 2,100 were in support of Martin & Co offices.

 

“This award means a lot to Martin & Co and our offices as it is voted for by landlords. The amount of effort in obtaining this feedback from our landlords is not to be under-estimated and to have this number of offices shortlisted is just fantastic news,” commented Jayne Codling Marketing Director.

 

 “Throughout the letting industry there is a constant need to improve customer service and these are the only awards that recognise just that. Word of mouth and customer satisfaction are powerful marketing tools. A big thank you to all our landlords who completed a questionnaire as without their feedback we would not have generated these results,” added Jayne.

 

The awards ceremony took place inLondonand were hosted by Phil Spencer, media personality and journalist who is perhaps best known as a co presenter on Channel 4’s Location, Location and Re-location, Re-location.