Martin & Co Aberdeen . The ONLY letting agent in Aberdeen with triple certification
As a customer you deserve the best and most strict and compliant service. Martin & Co Aberdeen is the only estate agency in Aberdeen able to demonstrate the highest standard by being members of the Association of Residential Letting Agent (ARLA), the Landlord Accreditation Scotland (LAS) and the National Approved Letting Scheme (NALS).
What does it mean to you? Very simple- by using a Licensed ARLA agent and a member of LAS and NALS you are guaranteed:
* That the agency is covered by the ARLA Client Money Protection (CMP) Scheme.
ARLA have the ability to make discretionary grants (up to pre-set limits) if you suffer financial loss due to the bankruptcy or dishonesty of the member and/or their firm.
* That the agency has Professional Indemnity Insurance.
This ensures you are financially covered for successful claims relating to members' negligence, bad advice or mishandling of data.
* To be consulting with a qualified and trained agent who can give you professional up-to-date advice and guidance.
ARLA members are required to hold the academic qualifications that will allow them to give sound professional advice regarding the letting industry. Furthermore they most complete a minimum Continuous Professional Development (CPD) each year to be able to give you up-to-date information. Futhermore LAS provides the best training available for the letting industry in Scotland.
* That you are dealing with an agent who voluntarily follows the Code of Practice and Rules of Conduct laid down by their professional body.
If an agent does not follow the code, they can be fined or in the worst cases expelled from membership of ARLA, NALS and NALS. These organisations disciplinary process includes everything from cautions and warnings right through to more severe penalties of up to £5000 for each rule breached. You can be sure that the highest standards are upheld by our members.
* That you have a route to redress should something go wrong.
It is a mandatory requirement that all ARLA and NALS members belong to an independent redress scheme. Martin & Co (Aberdeen) is registered with The Property Ombudsman Service. This gives you the consumer an added level of protection. The Property Ombudsman Service can award payments of up to £25,000
As a member of the public:
You can be sure you are dealing with an experienced and professional agent, by choosing an ARLA member
Membership of the Association is through formal qualification ensuring that ARLA member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible. Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client's interests, while at all times acting in a fair and proper manner. If you are unfortunate enough to suffer at the hands of malpractice by an ARLA letting agent, the Association can take disciplinary action on your behalf.
You are better protected and will get higher standards from ARLA, LAS and NALS members!