I felt compelled to pen this news item following a letter of complaint we received this morning...
A new tenant, one who had rented from two local estate agents for over five years and who in their opinion were fantastic tenants had written to express their concerns that they felt victimised and as though we were checking up on them - We had recently sent them a letter advising them of an up coming inspection visit at the property.
Carmen telephoned the lady and after a long chat reassured her that this was not a unique occurrance and indeed we would be conducting periodic inspections at the property in the future, as is our requirement to do so as part of the service we provide to her landlord and which is referred to within her tenancy agreement.
Carmen also suggested that inspections are a great opportunity for tenants to discuss any concerns they might have either with their property or tenancy, face to face with a Martin & Co employee and in the comfort of their own home.
A summary of the inspection report will be communicated to their landlord within 48 hours via email and by telephone if necessary.
Imagine Carmen's surprise when the lady notified her that in over five years of renting she had not once had her property inspected!!
At Martin & Co we pride ourselves on the professional service we provide to both our Landlords and Tenants. Yet again we prove that a specialist letting agent does what we should, whilst two particular local Estate Agents who "dabble in lettings during the current slow sales market" quite clearly do not.
If you are a landlord using one of our 'competitors' who is unsure if your property receives regular inspections, why not ask to see a copy of the last one conducted, or check your inbox to see when one was last emailed to you...
If you are not happy with what you find then please feel free to contact me.
Kind regards,
Philip Watson MARLA MCMI
Managing Director
t: 01706 648277
f: 01706 648377
e:
rochdale@martinco.com
| MON | 09:30 to 17:30 |
| TUE | 09:30 to 17:30 |
| WED | 09:30 to 17:30 |
| THU | 09:30 to 17:30 |
| FRI | 09:30 to 17:30 |
| SAT | 09:00 to 13:00 |
| SUN | Closed |
Martin & Co is conveniently located at 15b Cheetham Street in the centre of Rochdale, with ample on street parking and a car park opposite - FREE after 3pm and all day Saturday
Landlords: Are you looking for an agent with credentials, qualifications, professional memberships and importantly one you can trust? If so, please read on...
*** FREE Rent Guarantee & Legal Fees Insurance Policy for Managed Properties! ***
*** Three Months FREE Management for tenanted property transfers ***
Investors: Looking for an affordable investmenr with 8% + Gross Yield? Why not consider Bury's prestigious new development The Rock. As Miller Homes approved agents Martin & Co would be happy to discuss the opportunites and discounts available...
Can't Sell? Why not rent instead. I will gladly talk through the options available to you at your pace and in plain english, therefore allowing you to make an informed decision.
Please call for details of the above or to discuss your individual requirements.
We look forward to hearing from you,
Best regards,
Philip Watson MARLA, MCMI
Managing Director
Ps...
Regarding your current agent, do they:
Have Client Money Protection Insurance?
Have their Accounts Audited at least annually?
Use a Separate Client Account for client monies?
Have Employers Liability insurance?
Have Public Liability insurance?
Have Professional Indemnity Insurance?
Submit your Tenants bond to a government approved scheme within 14 days?
Belong to the Association of Residential Letting Agents (ARLA)?
Belong to The Ombudsman for Letting Agents?
Use an independent Association of Professional Inventory Providors (APIP) inventory clerk?
Send their Staff on regular training courses?
Specialise ONLY in Lettings & Property Management?
Have over 170 Branches thoughout the UK?
Advertise on the UK's major web portals including Rightmove, Zoopla, Findaproperty & Primelocation?
Fully understand your needs?
Have the knowledge and experience required to protect your investment?
Only use contractors who possess Professional Indemnity insurance?
Actually Care about your investment?
If not, then we should talk.
4 Bedroom - Detached - Bacup 595 pcm - http://t.co/5jknWNci #martinco
Tue May 22nd, 11:59
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